Privacy Policy
Effective Date: this Privacy Policy was last modified on 28 May 2026.
Privacy
Victory Blinds Pty Limited (ABN: 98 009 675 709) and its related companies (together 'we', 'us', 'our' and other similar expressions) are committed to protecting your privacy. This Privacy Policy explains how we handle your personal information and sets out the matters which we are required to disclose to individuals under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). We encourage you to read this policy carefully so that you understand our information handling practices.
Collecting personal information about you
In order to provide our customers with our products and services, we may collect and use personal information about you. If we are not provided with all the personal information we request, we may not be able to provide you with our services, including booking an in-home consultation.
Generally, the type of personal information we collect about you includes your name, mailing address, telephone number, email address, and information about your home (such as room dimensions, existing window coverings, and preferences). We may also collect sensitive information about you in limited circumstances, including where:
You have consented to it; or
The collection is required by law; or
The collection is necessary for the establishment, exercise or defence of a legal or equitable claim.
How we collect personal information
We generally collect your personal information directly from you. For example, we collect personal information when you contact us over the telephone, send us correspondence (whether by letter, email or message), visit our website, use our online booking system, request a quote, or when you have contact with us in person during a consultation or showroom visit.
There may be occasions where we need to collect personal information about you from a third party. For example, we may collect personal information from a property developer, real estate agent, or other organisation with whom you have dealings. We may also collect information from credit reporting bodies, information service providers, or from publicly maintained records.
Purpose for collection, use, and disclosure of your personal information
We collect, hold, use and disclose personal information so we can:
Meet our legal obligations;
Identify our customers, potential customers and their representatives;
Provide our products and services, including in-home consultations and measurements;
Communicate with you about your consultation, order, or follow-up service;
Inform you of new products, services, and initiatives we think may be of interest to you;
Provide information about offers or other benefits that may become available;
Seek your opinion or comments about our products and services;
Carry out billing and debt recovery activities;
Carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
Develop and implement initiatives to improve our products and services.
Disclosure
We usually disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services. These parties are required to use and disclose the personal information only for the purpose for which it was provided to them.
Except where indicated above, we will not use or disclose personal information unless:
The individual concerned has consented to the use and disclosure;
The third party is a service provider or contractor;
The third party is a person involved in a dealing or proposed dealing of all or part of our assets and business;
The third party is a credit reporting agency, creditor, banker, financier, credit provider, mortgage insurer or trade insurer;
The disclosure is to a related body corporate; or
The disclosure is permitted, required or authorised by or under law.
Storage and security
We take all reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure. For example, we use physical security procedures and restrict access to electronic records. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities.
Where we no longer require your personal information for a permitted purpose under the Privacy Act 1988 (Cth), we will take reasonable steps to destroy it.
Marketing
We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us.
If you prefer not to receive information about our products and services you can ask to be removed from the relevant communication list by contacting us using the details listed below. We never disclose personal information to unrelated third parties for the purpose of allowing them to directly market their products or services to you, unless you have expressly consented to that disclosure.
Access
If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us using the details listed below.
However, we may deny your request for access where:
The access impacts on the privacy of others;
The request for access is frivolous or vexatious;
There are existing or anticipated legal proceedings; or
Such access can be denied under law or by a law enforcement agency.
If we deny your request for access, we will let you know why. We may also charge a reasonable fee to cover the costs we incur in processing your request.
Quality & Correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use reasonable efforts to correct the information.
Online data collection and use of cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
Cookies are small amounts of information sent from a web server to your computer. These cookies are used to recognise a return visitor as a unique user and to retain particular information in order to make your experience more convenient and personal. When you browse our website, our system automatically logs information about your visit such as the date and time of your visit, your browser type, pages accessed and your IP address. We may also derive the general geographic area associated with an IP address.
We do not use cookies to track your internet activity before or after you leave our website. All web-browsers offer the option to refuse any cookie. However, if you refuse our cookies, you will need to re-enter certain information at each visit, which may negatively impact your experience on our website.
Changes to our privacy policy
We may review and change this Privacy Policy at any time to take into account new laws and technology, changes to our operations, practices and business environment. We will notify you of any change by posting an updated version of this Privacy Policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.
Privacy concerns and complaints
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, the principles set out in the Privacy Act 1988 (Cth), or any applicable code, please contact us using the details listed below so we have an opportunity to resolve the issue to your satisfaction.
Our Privacy Officer will:
Listen to your concerns and grievances;
Discuss with you the ways in which we can remedy the situation; and
Put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.
Licensed & Registered Installers
Victoria — Victorian Building Authority registered (CCB-L 56326)
South Australia — Licensed Building Work Contractor (BLD 331639)
How to contact us
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please contact us at:
Privacy Officer
Victory Curtains & Blinds
164/168 Atlantic Drive Keysborough
VIC 3173
Phone: (03) 8793 5700
Email: [email protected]
We will endeavour to respond to your concerns as quickly as possible.