Both in-home and online video consultations are absolutely free of charge. Simply decide on your preferred method of consultation and a Team Member from the Victory Customer Contact Centre will arrange it for you.

A Victory Décor Consultants can provide a consultation with you either in your home, or via video consultation. For finalization of fabric selections and for inquiries that require various window furnishing solutions, it is recommended that an in-home appointment is booked to ensure that the best possible solutions can be identified.

Yes, the Victory Décor Consultants understand that our customers are often busy during the working week. Therefore, after hours appointments are available so that we can fit in with a time that suits you best.

Yes, we offer a complete service that includes consultation and installation. This way you can rest assured that you will make the right product selections for your needs, and your products will be installed by a trained professional.

The production lead times for our customer’s orders will always vary depending on the products that are selected. Some products such as roller blinds can be available within 3 weeks however other products can take longer. The Victory Décor Consultant will be able to provide you with a timing estimate depending on your product selection at the time of consultation.

The first consideration that a Décor Consultant will work with you to understand is whether your desires are aesthetically driven, or based from a practical requirement. For example, is your goal to achieve a particular style within your home, or is it about increasing thermal qualities or daylight control within a particular room? Our Victory Décor Consultants are experienced in helping you make decisions that provide ideal solutions to meet your needs.

Our customers can be assured that their products are protected by a comprehensive warranty period. In the case of the Gravity Roller Blind range, a 3 year warranty period is provided whilst all other Victory products are offered with a 5 year warranty period.

Yes, house plans can be uploaded through the Victory website at https://www.victoryblinds.com.au/house-plans/ . Simply upload your plans and a Victory Décor Consultant will be in touch to discuss your window furnishing options, pricing and timing.

Yes, all of our products are manufactured for the specific needs of each customer’s home.

Yes, all of Victory’s products are built and installed to comply with the highest standards of child safety regulations.

Nearly 80% of Victory’s product range is manufactured right here in Australia. The remaining products are manufactured in various other countries that are located in Asia and Europe.

Depending on the desired effect, Victory offer various options to manage daytime privacy. The most common solution would be a block-out and screen roller blind, however other options include curtains or shutters. A Victory Décor Consultant can assist you to find the best possible solution to meet your objectives.

remove any blemishes. If necessary, use a citrus-based or non-ammonia based cleaner diluted with water. We recommend that you test this method in an inconspicuous area first to hide any unforeseen effects. For dust, we recommend using a static dust glove. For more complex issues or specific maintenance requirements, we recommend that you reach out to the Victory Team on 13 13 99 or at www.victoryblinds.com.au.