490 total
What a balls up.
Ordered well before moving in, came to install, one blind 100 cm too narrow, measured incorrectly
Sun beating in my apartment bedroom window. Finally arrived from China can’t install for another 8 days
Hello what the??
Never again
Date of experience: 23 April 2024
Had roller shutters installed about a month ago
Product 8 out of 10
Installation 2 out of 10
Customer service up to this point hard to tell, still waiting for them to return our call
Date of experience: 05 April 2024
Sahel was very lovely, efficient and very quickly organised my quote. The price was so reasonable that I signed up on the spot. Victory blinds did not disappoint. Jun came to install the blinds and took away all the old blinds and fittings. The blinds look modern and beautiful. I was so pleased that I immediately ask for more of my blinds to be changed. Sahel came out very quickly so I can obtain the 35 percent discount which would end before Easter. I am looking forward to the second set of beautiful blinds. Thank you so much Sahel and Jun for jobs well done. Highly recommend this fantastic company.
Date of experience: 26 March 2024
Mick provided exceptional service. He was friendly, communicated effectively and ensured a smooth experience and our shutters look fantastic! Highly recommend!
Date of experience: 18 April 2024
We are very happy with the motorised awnings that Blerim installed last Wednesday. When he came to do the accurate measurements he suggested a much better placement for the awning runners so we have more space on our roofed deck and it is visually better than what we were expecting.
Thank you.
Date of experience: 13 March 2024
I had 3 companies lined up for quotes
However I decided to go with Victory C& B as I was vey impressed with Mary Mc and her punctuality, knowledge and professional advice when she came to measure and quote
I am very pleased with the product
Further,more, Justin installed the blinds without any fuss and left the place clean and tidy and ensured
I was happy with his work
He took time to explain the remote control system
Overall I am delighted with thr product and the staff I had contact with
Only constructive. comment is that the warranty/ guarantee document should be handed to the client at the time of installation or emailed to the client. Not expect the client to source it themselves
Date of experience: 29 February 2024
Reply from Victory Curtains and Blinds
Thank you for choosing Victory C&B and for sharing your positive experience. We're delighted that Mary and Justin provided you with such a positive experience
DO NOT ORDER Blinds, Shutters & Awnings from Victory Blinds, their customer service is absolutely pathetic & I cite examples below:
1. Shutters badly made, some shutter panels do not line up with the corresponding shutters, having them re-made was difficult & made almost impossible.
2.The awning delivered was a manual awning & not the awning we ordered with the consultant. We ordered a motorized awning with a remote control & a wind sensor. 3 weeks later Victory cannot confirm a delivery date for when they will fit & install the replacement awning.
3, Despite my numerous phone calls & emails Victory have not had the courtesy of responding.
4. Claudette one of their senior managers has not returned my calls or answered my emails even though Victory customer service have sent her requests to call me urgently..
Date of experience: 08 March 2024
Avoid! Avoid! Avoid!
Terrible experience! Rip off and take advantage of the elderly. My family was unfortunately recommended this business by an insurance company but what a joke! Have taken our money and after 11 months we still have no curtains, but we did get some runner rails that weren’t needed. Thank you for this incredible level of customer service Edwina.
Date of experience: 08 February 2024
I have made an appointment to get a quote for my place. They came to do the measurements and told me that I will receive my quote in the afternoon. That quote never came! and I have to call them to chase up for my own quote. After calling the salesperson and the company itself like 10 TIMES! I STILL DIDN'T GET THAT QUOTE! No one wanted to solve this issue and lack of empathy! all I can say is that TERRIBLE! TERRIBLE!
Date of experience: 20 March 2024
Reply from Victory Curtains and Blinds
We sincerely apologise for the delay in providing you with the quote. Your feedback is extremely valuable to us, and we deeply regret any inconvenience this may have caused you. Rest assured, we are taking this matter very seriously and will be addressing it with all parties involved to ensure such lapses do not occur in the future.
Please know that this is not indicative of our usual level of service, and we are committed to making things right for you. If there's anything further we can do to assist you or make amends for this oversight, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
Once again, we apologise for any frustration or inconvenience caused, and we thank you for bringing this to our attention.
Jairo Buitrago : National Operations Manager
Mick and Brandon, thank you both so much for using your weekend to install our curtains. They are top quality. We bought curtains/blinds/shutters for our two storey house and we can’t fault Victory. Prompt quote (thanks Craig, you are so good at what you do), quick and accurate final measure and seamless installs all round. Next house, we know who to call. Thanks team!!
Date of experience: 20 January 2024
We had Steve come out and help talk through some options for our unit and helped our vision come to life! Steve’s service, advice and guidance was so fantastic- such a lovely personable guy who knew what he was doing and had great recommendations that will help us financially too! So kind honest and reliable! Highly recommend his services!
Thanks again Steve - legend!!
Date of experience: 19 June 2023
I've been dealing with this company for quite some with various home and office fit-outs over the years.
I've nothing but praise and respect for them as they come out, explain things, suggest alternatives (no upselling) and measure-up very concisely.
I'd like to thank Jim P (Sales) Rod M (Sales) and Bashar (Installation)
Date of experience: 22 June 2023
Once again we’ve had a good experience with Victory Blinds. Sahel was so friendly and efficient when she came out to quote. Mick and Brandon installed the shutters today and did a great job. They are obviously very experienced and had them installed in no time, then took the old blind away. They too were friendly and efficient and we’re very happy with the end result.
Date of experience: 07 December 2023
Reply from Victory Curtains and Blinds
Great to hear, thank you for your feedback :)
Horrific experience.
Installation was not done smoothly. Techs forget all equipment required. And now I have warranty processed but guess what, technician's cancelled twice. 7 weeks onwaiting, now am told to wait another 3 weeks. The part, advised was ordered 7 weeks ago (called twice for update and booking tech), now am told wasn't ordered. They will order parts which will take another 3 weeks. Victory has no regard for their customer. And yes the outdoor awnings fade and sun is able to penetrate over time. So not recommending anyone to use VB
Date of experience: 03 July 2023
I had a fantastic customer experience! Maeve was professional and friendly. During our discussion, we were able to narrow down a curtain solution that suited our home and needs. Maeve took the time to listen, discuss through options and give her professional opinion. It made all my selections easy!
Date of experience: 29 November 2023
Reply from Victory Curtains and Blinds
Thank you so much Sophie for such a positive review! your feedback made our day :)
To add to the insult of late delays i was promised a $60 bonus / refund BUT THAT NEVER arrived, PROMISES kept on coming. The job was finally completed BUT........ OMG 6 months to date 01/11/23 still waiting for verticals to be fitted, paid on time, they keep getting the order wrong, re measure, wrong, so many days off work to be there for a re fit and still the order is not made right, Still waiting would NOT purchase through this Company ever ever again,.NEVER
Date of experience: 01 November 2023
Reply from Victory Curtains and Blinds
15/12 Hi Marilyn we are so sorry you have not received your compensation payment. A member of our team will contact you today to arrange. Thank you for your patience.
03/12 Marilyn we apologise for the oversight and frustration it has caused,. Our understanding is that your Verticals have now been installed, please reach out to us on serviceupport@victorblinds.com.au if there is anything else we can do.
Kay from Victory blinds was a massive help. Explored all our idea's and gave us options. Suggested toning's which worked perfectly in our home. Her experience & knowledge were invaluable. Discount specials were very generous and prompted us to do our entire home with 'S Chic curtains' & double roller blinds. Quality of the products are indisputable, 'check' measuring & installation were a breeze. So happy with the results. A big 'thank you' to Kay & Victory Blinds. Highly recommend them to all :)
Date of experience: 24 August 2022
Blerim from Victory Curtians and Blinds did a magnificent job installing our plantation shutters in our library. It has completed it and made it such a beautiful, sophisticated room now. Thank you so much Blerim for your careful, beautiful and professional work. You also gave me an excellent run through showing the tips and tricks of using our special plantation shutters. We shall treasure them and make good use of them! Thank you! 😊
Date of experience: 12 December 2022
Have used Victory before for blinds and didn't hesitate to use them again for curtains. Had several companies quote, but Victory's Rod was brilliant - did everything COVID safely, gave us a perfect rundown of what the job would look like and suggested the best fabric and fittings. He was totally right, has changed the entire room. Installation was fast and efficient too, with no mess. Will now use Victory for bedrooms. Highly recommended
Date of experience: 04 October 2020
From the professionalism of my consultamt Mauve who was wonderful and helped make the absolure best choice to my installer Ian who was so helpful with hanging my curtains. I could not be more happy with the result. This is the second time of have used victory with Mauve as my consultant and I have been thrilled both times. Both Mauve and Ian were friendly and professional and would highly recommend them to anyone wanting new drapes or blinds. Affordable and excellent quality and service
Date of experience: 18 August 2023
