Warranty

Warranty

What we’ll do for you under our Warranty

At Victory, our Warranty is here to give you Peace of Mind, when it comes to your window furnishings, with a 3 year warranty on the Gravity Roller Blind collection and 5 years warranty on other products.

To whom do we give this warranty?

We give this warranty to you, the original purchaser, only if you purchased the goods specified above from Victory Curtains and Blinds.

This warranty is in addition to other legal rights you have under the law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

What we promise to do (and how we honour this warranty)

We will either repair our goods, or replace our goods with new goods, at our option, if:

the goods have a defect in the materials or workmanship, or the goods fail to operate as intended; and
you make a claim under this warranty as provided below, within the time periods set out below.

What is not covered under our warranty

For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:

normal wear and tear;
abuse, misuse, or accident;
exposure to the elements (e.g. sun damage), or discolouration over time; installations subject to salt spray or marine influences, severe industrial or corrosive environments;
exposure to high humidity (resulting in mould & mildew or ‘warping’)
– e.g. kitchens, bathrooms and natural variations in grain, colour and texture for timber venetian blinds and other timber products;
Failure to follow instructions with respect to cleaning and/or maintenance;
extreme weather events or other acts of God; [Awnings: Do not leave awning out in fresh winds as defined by the Beaufort Wind Scale and/or rain*, as it may damage your awning] or
modifications made by any person other than a representative of Victory Curtains and Blinds or caused by use or installation that is not in compliance with the installation instructions provided with the product, or otherwise provided by Victory Curtains and Blinds.

This warranty does not cover the costs of removal of the warranted goods or installation of the repaired or replaced goods. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law referred to above and nothing in this document restricts, excludes or modifies those guarantees or any other rights you may have under the Australian Consumer Law.
Batteries are not covered under this warranty.

How to make a claim

Important: You must register your warranty using our online form. Claims can’t be processed before registration (Registration not required for Consumer Guarantees Claims)
Check that the problem has appeared within five years of purchase
Have your proof of purchase ready in case it’s needed
Call us on 13 13 99 to see if we can offer on-site service in your area. If not, make arrangements to deliver the product to our nearest showroom.
Notify us of your claim:
Call on 13 13 99 for direct connection to your nearest branch or
Write to Victory Curtains and Blinds, Service Department, 245 Browns Road, Noble Park VIC 3174, or
Contact our service team using the service form and fill in all fields.

QBCC Licence number 1178794

BLD Licence Number 251955

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Our details

Head Office Victory Curtains and Blinds 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 Fax:03 8793 5799Email: servicesupport@victoryblinds.com.au

What’s not covered

Natural fading & discolouration over time as a result of exposure to the elements such as sun damage. Regular rotation of blinds and the installation of external awnings will assist in the prevention of fading.

Claims by anyone but the original purchaser of the product

Claims on products that were not paid for as per invoice

Wear and tear consistent with the age, type and use of the product

Products that have not been installed by a Victory qualified technician, or have been removed and re-installed

Products exceeding our recommended dimensions

Costs of any hired equipment for installations over 2 meters are not covered by warranty e.g. lifts, scaffolding, extension ladders etc.

Costs of transporting product back to/from our premises (if required)

Damage from misuse, neglect, accident, unintended use, fire, explosions, implosion and or any act of nature

Damage from non-compliance with our Characteristics Hints And Tips sheet or Product Information Sheet

Damage from salt spray or marine influences, severe industrial or corrosive environments

Normal shrinkage, fungal or algae growth due to a build-up of dirt, grime, leaves or bird matter, damage due to scrubbing or the use of a non-prescribed cleaning agent and contact with lead, copper or water runoff from same

Damage caused by rolling up blinds and awnings when wet

Rail-roaded or oversized blinds, as in normal circumstances they may not hang flat, may pucker along the bottom rail or a ‘V formation’ may occur, and a horizontal join may also be visible at the top section of the blind

But remember, these exclusions don’t apply to any Consumer Guarantees Claim you may be entitled to make, and if a component manufacturer offers its own warranty, you may have additional rights under that.

Wear and Tear Items

Some components including cords, chains, cord locks, tilters and zips suffer wear and tear in the normal course of operation or through excessive use. Such items carry a one year warranty only.

Motors

All motors offered by Victory Curtains & Blinds carry a 5-year manufacturer warranty with the exception of Alpha Motors (7-year warranty) and Roller Shutter L10 motors used on shutters under 800mm width (2-year warranty). Victory Blinds will pass on the manufacturers specific warranty related to the relevant motor supplied for each product. The cost of electrical works to disconnect and reconnect motorised products that require servicing or replacement under warranty is the responsibility of the customer.

Ricky Richards Fabrics

Ricky Richards Fabrics including the Acrylic Docril Collection, Outlook Mode Mesh fabric and Barrington Canvas carry a 10-year warranty against dimensional stability failure or abnormal excessive fading from exposure to conditions including sunlight and normal atmospheric conditions. This warranty does not cover gradual fading, discolourisation from atmospheric pollution or other debris. This warranty covers the fabric only and does not cover labour or other consequential or incidental expenses.

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Warranty

Have any questions?

Call us 13 13 99

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