As Head of Product at Victory Blinds, Thom obsesses over the details that matter to Australian homeowners: making the right choice easy, understanding what you actually need, and trusting the advice you're getting. He writes about product trends, helping customers think through their options, and the thinking behind why Victory Blinds does things the way it does. When he's not designing customer experiences, he's probably in someone's living room talking about light control and privacy solutions.