WARRANTY
VICTORY PEACE OF MIND PARTS WARRANTY
Important consumer information:
Our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
We call a claim under these rights a 'Consumer Guarantees Claim'.
What we'll do for you under our 'Peace of Mind Parts' Warranty
If you are the original purchaser and a significant structural or cosmetic defect appears in
your Victory product within five years of purchase we'll replace the defective part at our
cost:
- Including labour charges in the first year
- After first year, you can choose to pay a labour charge, and we'll come to you, or deliver the goods to your nearest branch for repair with no labour charge'.
But exceptions and conditions apply, and we'll explain them below.
How to make a claim:
- Important: You must register your warranty using our online form below. Claims cannot be processed before registration. (Registration not required for Consumer Guarantees Claims).
- Check that problem has appeared within five years of purchase.
- Have your proof of purchase ready in case it is needed.
- Call us on 13 13 99 to see if we can offer on-site service in your area. If not, make arrangements to deliver product to our nearest showroom.
Notify us of your claim:
- Call on 13 13 99, or
- Write to Victory Curtains and Blinds, Service Department, 245 Browns Road, Noble Park VIC 3174, or
- Fax 03 8793 5799, or
- Email servicesupport@victoryblinds.com.au including a reasonable description of the problem.
We will assess and process your claim.
If any costs are payable by you, processing may not proceed until they have been paid.
Our details:
Victory Curtains and Blinds
245 Browns Road Noble Park VIC 3174
Ph: 13 13 99
Fax: 03 8793 5799
Email: servicesupport@victoryblinds.com.au
What's not covered:
- Claims by anyone but the original purchaser of the product.
- Claims on products that were not paid for as per invoice.
- Wear and tear consistent with the age, type and use of the product.
- Products that have not been installed by a Victory Qualified Technician, or have been removed
and re-installed - Products exceeding our recommended dimensions.
- Costs of any hired equipment for installations over 2 metres are not covered by warranty e.g. lifts, scaffolding, extension ladders etc.
- Costs of transporting product back to / from our premises (if required).
- Damage from misuse, neglect, accident, unintended use, fire, explosions, implosion and or any act of nature.
- Damage from non-compliance with our Characteristics Hints & Tips sheet.
- Damage from salt spray or marine influences, severe industrial or corrosive environments.
- Normal shrinkage, fungal or algae growth due to a build-up of dirt, grime, leaves or bird matter, damage due to scrubbing or the use of a non-prescribed cleaning agent and contact with lead, copper or water runoff from same.
- Damage caused by rolling up blinds and awnings when wet.
- Rail-roaded or oversized blinds, as in normal circumstances they may not hang flat, may pucker along the bottom rail or a 'V formation' may occur, and a horizontal join may also be visible at the top section of the blind.
But remember, these exclusions do not apply to any Consumer Guarantees Claim you may be entitled to make, and if a component manufacturer offers its own warranty, you may have additional rights under that.
